Customer Support 2K9 – Updated

*I noticed some Google searches pushing people to this blog post. I DID find a solution (all on my own) and I posted it in my 2k9 forums thread – linked in the article below. GOOD LUCK if you are having the same problems!*

Customers suck, right?

We bitch and moan about EVERYTHING! Go read technical support forums. Whine whine whine. Threats – both against the company, and the people who are trying to help. Customers are impossible to please – so it is understandable that companies have varying degrees of how they do – and don’t – attempt to. I consider myself an “ideal” customer. I know things take time to remedy, and besides essential living services I give that time to be fair. I don’t make unrealistic or false threats. I know the people who are helping me are paid poorly, and have a specific job to do, in a manner that is typically scripted and must be followwed. (“Is it plugged in?” = le sigh). I am also competent enough with a PC that I generally just find my own fixes on the internet and make it work. I rarely contact customer support unless it is the last beacon of hope for me. The past three months I have contacted¬†four different companies regarding software/hardware questions and problems and I am going to share my results with you – ranked from worst to best. There is a bit of a surprise here. After the break.

The absolute worst ranking company isn’t one company but a handfull, all lumped together. Boutique laptop companies. I talked about my search for a kickass portable gaming rig here. I still haven’t received contact from any of them after I even wrote FOLLOW up emails. The crux was this: I have $3000 burning a hole in my pocket and I want to give it to you. I want to give it to you BADLY. You have competitors with the same product, so I am going to choose the company that gives me the best time frame to build in. Just send me an email with an expected ship date and my money is yours. ALL yours. Zero replies. Astonishing, really. If I sent YOU an email, saying here, take $3000 just tell me how long it will take you to deliver on your chosen profession on my chosen product, I am pretty sure you would hit “reply” to that email. If not the first one, than the second. Sad. Good news is I learned an online friend of mine builds laptops with similar specs and can get wholesale prices on parts, so now he gets my business. Shocking though, right? Lumps of Coal.

Page 1 of 3 | Next page